FAQ
Frequently Asked Questions
We hear this a lot, and we get it. The answer is simple: there is no catch. We partner with energy retailers who offer plans that allow you to pay only for the solar power you use, which costs less than traditional grid power because the energy retailer sells you some of the energy from the solar system on your home - you will also have to buy energy from the grid at times. By joining our network, you're saving money and participating in an innovative approach to reducing energy costs for everyone.
No smoke and mirrors here. There are zero upfront costs with NRN. You'll be billed at a reduced rate for the solar and battery power you use. A fixed daily fee will cover network costs and give you access to our Virtual Power Plant (VPP). All of these are included in your more affordable energy plan from our partner energy retailers.
Leave the technical stuff to us. At NRN, we handle regular monitoring and maintenance to ensure your system runs efficiently. If there's a hiccup, we'll fix it at no extra cost. You can rest easy knowing we take full responsibility for the system's operation and performance.
You're not locked into any one energy retailer. With NRN, you maintain your "Power of Choice" rights, which means you can switch energy retailers anytime to find the best rates for you. If you decide to go with another NRN Partner Retailer, your plan will still cover all the costs of operating and maintaining the system. The Partner Retailer plans are structured to provide you with the best financial benefits. If you choose a non-partner retailer, you'll have to pay a daily fee to NRN in addition to the standard rates and fees provided by the retailer.
With some plans, you may receive credit for any energy exported from your battery at certain times. Your daytime solar export benefit is already integrated into your energy plan, so you will not receive a specific credit for any excess solar sent back to the grid during the day or be charged for any energy you send to the grid either. To maximise your system's benefits, it is recommended that you use as much power from the Solar and battery as possible.
You can purchase your Solar and Battery system at any point based on the depreciation schedule outlined in your service agreement. Once purchased, we'll transfer all warranties to you so you'll continue to have full coverage.
If you'd like to purchase your solar and battery system at any time, simply contact NRN at support@nrn.com.au or call us on 1800 595 348, and we'll provide you with a buyout price. If you decide to sell your home, the system must be bought out as part of the sale. Get in touch with us, and we'll provide the current buyout figure to facilitate the process.
The NRN agreement covers ongoing service and maintenance for ten years. You can buy out the system at any time at a depreciated value. If, after ten years, you choose to continue with the NRN plans, we will upgrade your battery and inverter at no extra charge. Alternatively, you'll have the opportunity to purchase or remove the system if that suits your plans.
Virtual Power Plant
A Virtual Power Plant is a network of connected systems providing power and other grid services. The VPP is controlled by a central system that manages the production and distribution of electricity according to demand. When electricity demand is high, the VPP draws power from multiple sources and distributes it to the grid. When demand is low, the VPP can store excess energy in batteries or sell it back to the grid. VPPs help to increase the efficiency and reliability of the energy grid by balancing the supply and demand of electricity.
A Virtual Power Plant (VPP) with NRN helps you save money on your energy bills. Through our partnership with energy companies, you can access energy from solar and battery systems without the upfront cost. This allows the energy company to offer you lower bills as they are selling you the energy from the solar system which they have paid for. Additionally, VPPs reduce the need for costly grid upgrades, helping to lower energy prices. Join a VPP with NRN and enjoy a more affordable energy solution.
State of the Art Technology
At NRN we only use the best products on the market from SunGrow batteries to Longi, Jinko and Trina solar panels.
And remember when you are an NRN customers you don’t have to worry about maintaining you system – we handle everything.
Background: James sought a reliable, cost-effective energy solution to reduce electricity expenses and contribute to environmental sustainability.
Challenge: James needed to stabilise his energy costs and ensure long-term savings while finding a provider that offered seamless installation and reliable support.
Solution: James switched to NRN and immediately saw a significant reduction in his energy expenses. Within the first few months, his costs were down by 30% to 40%. Comparing the same three months from the previous year with his former retailer, he realized his costs were literally halved.
Results: The entire process, from the initial phone call and explanation of the offering to the communication around savings and installation, was seamless. James now enjoys immediate cost savings, reliable support from the NRN team, and the ability to forecast his energy costs for the next ten years. By partnering with NRN, he has stabilised his energy spend and is actively helping the planet and his community.
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