Sounds too good, what's the catch?

Its a question we often get. We partner with energy retailers to provide a plan where you only pay for the solar power you use, which is much cheaper than power from the grid. This way, you save more overall. Additionally, NRN uses its network to help manage a range of energy market scenarios based on the supply and demand of electricity, resulting in lower costs of electricity for everyone. By being part of this network, you can be a part of an innovative way to save money and help the environment.

What are the costs involved?

There are no upfront costs. You’ll be charged a reduced rate for the power you use from the Solar & Battery system. Fixed daily fees will cover standard network costs and VPP access. All of these costs are covered in your new, cheaper energy plan.

What happens if the system isn't working right?

At NRN, we take full responsibility for the operation and performance of your system, you don't have to worry about a thing. We conduct regular monitoring and maintenance to ensure your system is operating at its best, and promptly fix any faults or underperformance issues that may arise. You can trust us to handle all the technical details and ensure that the system is functioning efficiently and effectively so you can enjoy the full benefits.

Can I switch retailers?

You're not locked into any one energy retailer. With NRN, you maintain your "Power of Choice" rights, which means you can switch energy retailers at any time to find the best rates for you. As long as you decide to go with another NRN Partner Retailer, your plan will still cover all the costs of operating and maintaining the system. The Partner Retailer plans are structured to provide you with the best financial benefits. If you choose a non-partner retailer, you'll have to pay a daily fee to NRN in addition to the standard rates and fees provided by the retailer.

Do I get a feed in tariff?

With some plans, you may receive credit for any energy exported from your battery at certain times. Your daytime solar export benefit is already integrated into your energy plan, so you will not receive a specific credit for any excess solar sent back to the grid during the day. To maximise your system's benefits, it is recommended to use as much power from the Solar & Battery as possible.

Can I purchase my Solar and Battery System?

Yes! You have the option to purchase your Solar and Battery system at any time according to the depreciation schedule in your service and maintenance agreement. The depreciation rate may vary based on your particular system. If you choose to purchase the system, we will transfer all warranties to your ownership, ensuring that you have full coverage.

What if I sell my home?

There are three options if you decide to sell your home. A fully installed Solar & Battery system can increase your home’s value, making it more attractive to potential buyers. You can purchase the system per the depreciation schedule and recover the cost upon sale. Secondly, the NRN access agreement for the system can be transferred to the new owners, allowing them to continue to enjoy the exclusive rates. Thirdly, If you want to remove the NRN System, contact us at NRN to let us know. After you’ve paid the system’s total cost, we’ll take care of everything for you. We’ll arrange for a Solar Retailer to remove and deliver the system to an approved site. Your obligations under this contract will end once the system is removed and you’ve paid in full. After that, this contract will be terminated.

How long is the agreement and what happens at the end?

The NRN agreement covers ongoing service and maintenance for 10 years. At any time you can choose to buy out the system at the depreciated value. If after 10 years you choose to continue with the NRN plans, we will upgrade your battery and inverter, again at no cost.

What is a VPP?

A Virtual Power Plant is a network of connected systems that provide power and other services to the grid. The VPP is controlled by a central system that manages the production and distribution of electricity according to demand. When demand for electricity is high, the VPP draws power from multiple sources and distributes it to the grid. When demand is low, the VPP can store excess energy in batteries or sell it back to the grid. VPPs help to increase the efficiency and reliability of the energy grid by balancing the supply and demand of electricity and can reduce the need for expensive grid upgrades to meet peak demand.