NRN Customer Referral T&Cs
Referral Campaign – Summary T&Cs
Campaign Period: The NRN Referral Campaign runs from 10 December 2025 to 13 February 2026, or earlier if it reaches 450 successful customer sign-ups.
Earn $2,026 for every successful referral. To be eligible, referrals must use your unique referral link or code and be submitted during the Campaign Period. A referred customer must sign their NRN contract by the end of the Campaign Period to qualify as an eligible referral. Referees must also meet all NRN and energy retailer eligibility requirements. If a referee does not progress to installation for any reason, the referral is not considered successful.
Unlimited referrals may be submitted; however, the campaign will end once 450 successful customer sign-ups are reached or on 13 February 2026, whichever occurs first. NRN may amend or withdraw the campaign if necessary. Any changes will not affect referrals submitted prior to the date of the change.
Referral rewards are paid via bank transfer within 30 days after the referred customer’s installation is completed and activated. Referrers receive a financial benefit for each successful referral.
How to Refer: Rules and Guidelines
These Rules and Guidelines outline how NRN Referral Partners can refer new customers as part of the NRN Referral Campaign. They form part of the broader Terms and Conditions for the program. Please read them carefully before participating.
Definitions
Referral Partner
An eligible NRN customer authorised to participate in the Referral Campaign and provided with a unique referral link or code.
Referrer
A Referral Partner who shares their unique referral link or code with a potential customer.
Referee
A person who receives a referral link or code from a Referrer and uses it to begin an NRN application.
Referral
A valid introduction made using a unique referral link or code. A referral is successful once the Referee signs the required plan and completes installation.
Simple Energy Bundle
NRN’s no-upfront-cost solar and battery offering delivered through partner energy retailers.
NRN
NRN Operations Pty Ltd, also known as National Renewable Network, the provider of the Simple Energy Bundle and operator of the NRN platform and Virtual Power Plant.
Alinta Energy Solar Together Plan
An electricity plan offered by Alinta Energy that includes access to an NRN-owned solar and battery system with no upfront cost, subject to eligibility and plan conditions.
1. Eligibility to Refer
1.1 The following groups may participate as NRN Referral Partners during the Campaign Period:
- Existing NRN customers, who are automatically approved to participate
1.2 Referral Partners who are existing customers must have an active NRN account in good standing at the time of referral.
2. How to Refer
2.1 Each Referral Partner will be provided with a unique NRN referral link or code.
2.2 To make a referral, the referee (the person being referred) must complete the NRN Referral Form using the Referral Partner’s unique link or code.
2.3 Referrals made through any other method (e.g. verbal, email without code/link, social media comments, etc.) will not be considered valid.
2.4 Only referrals submitted during the Campaign Period will be eligible for rewards.
2.5 Referral Partners must not submit any personal information on behalf of the referee, unless the referee has given express, informed consent to be contacted by NRN. All data is handled in accordance with NRN’s Privacy Policy.
3. What Counts as a Successful Referral
A referral is considered “successful” when all of the following conditions have been met:
3.1 The referee is a new NRN customer (not already in the NRN database, not already in the sales pipeline, and not previously contacted by NRN).
3.2 The Referee must sign their NRN agreement before the end of the Campaign Period. Acceptance by the energy retailer (including signing the Alinta Energy Solar Together Plan) may occur after the Campaign Period; however, installation must ultimately proceed for the referral to be considered successful.
3.3 The referee’s solar and battery installation is fully completed by an NRN-authorised Solar Retail Partner.
3.4 The installation passes all required safety, compliance and metering checks.
3.5 The referee has not used more than one referral code. Where multiple codes are present, NRN will apply the earliest valid submission.
3.6 Installation is deemed complete once the system is installed, activated, and has passed all compliance and metering checks, as determined by NRN.
3.7 NRN does not guarantee that a referee will be accepted as a customer. Eligibility depends on property suitability, regulatory checks, technical feasibility, and credit assessment where applicable.
3.8 NRN may require identity verification or additional information to validate eligibility or prevent fraud.
Only once all conditions are satisfied will the referral be deemed “successful”.
4. Referral Rewards
4.1 Eligible Referral Partners will receive $2,026 for each successful referral.
4.2 Rewards are paid only after the referee’s installation is complete.
4.3 Payments will be made via bank transfer or other methods at NRN’s discretion. Referral Partners must provide accurate banking details for payment.
4.4 NRN may require identity verification before releasing any payment.
4.5 Referrals are unlimited, up to the campaign maximum of 450 successful referrals during the Campaign Period.
5. Conduct and Communication Rules
5.1 Referral Partners must not make any representations, promises, guarantees, or statements about NRN products or pricing except those contained in NRN-approved materials.
5.2 Referral Partners may share their referral link or code privately or publicly, but must not:
- Advertise in misleading or deceptive ways;
- Misrepresent the NRN Simple Energy Bundle;
- Use paid advertising or sponsored posts to promote their referral code;
- Offer additional incentives beyond NRN’s approved rewards.
- Referral Partners must only share referral links with people they personally know. Sending unsolicited messages is not permitted under the Spam Act. Sending unsolicited commercial emails, SMS, social media messages or bulk messages is strictly prohibited under the Spam Act 2003 (Cth).
5.3 NRN may request removal of any content that breaches these guidelines.
5.4 Referral Partners must not create their own advertising, marketing materials, sponsored posts, or paid promotions. Only NRN-approved materials may be used.
5.5 Referral Partners act in their own capacity and are not agents, employees, contractors, or authorised representatives of NRN.
6. Disqualification and Fraud Prevention
6.1 NRN reserves the right to disqualify any referral where:
- Information has been falsified;
- A referee was already an NRN lead or customer;
- The Referral Partner attempts to refer themselves or their own property;
- Multiple referrals appear to originate from automated systems, bots, or mass-generated lists, purchased databases, scraped data, or unsolicited bulk messaging, including the use of purchased databases, scraped data, AI-generated lead lists, or mass-messaging tools.
6.2 NRN may withhold payment pending investigation of any suspicious activity.
7. Notification and Tracking
7.1 Referral Partners will receive email or SMS notifications at key stages:
- Referral submitted: NRN confirms that the Referee has submitted the lead form using the Referrer’s link or code.
- NRN contract approved: NRN confirms when the Referee’s NRN agreement has been approved and countersigned.
- Installation complete and system activated (reward released): NRN notifies the Referrer once the Referee’s system has been installed, activated, and the referral is deemed successful. This notification includes confirmation that the referral reward will be processed within the applicable timeframe.
7.2 Referral Partners may request an update on the status of their referrals by contacting NRN Support.
8. Campaign Period
8.1 13 February 2026 is the final date on which a referral may be submitted (the referee must sign the NRN contract by this date) using a valid referral link or code, or until NRN reaches 450 referred customers, whichever occurs first.
8.2 Countersigning by NRN may occur after the Campaign Period.
8.3 This promotion genuinely ends on the published dates. Any extensions will only occur for operational or regulatory reasons and will be communicated transparently.
9. Tax Obligations
9.1 Referral rewards may constitute taxable income. Referral Partners are responsible for their own tax reporting obligations.
10. General Conditions
10.1 NRN may amend or withdraw the campaign if necessary. Any changes will not affect referrals submitted prior to the date of change.
10.2 Participation in the referral program constitutes acceptance of these Rules and Guidelines and the full Terms & Conditions.
10.3 Any matters relating to eligibility, validation, or payment will be determined by NRN with reasonable discretion, acting fairly and in good faith.
11. Privacy
11.1 NRN handles all personal information in accordance with its Privacy Policy at [insert hyperlink to PP on NRN website]. Referrers must obtain express consent from referees before submitting their details to NRN.
12. Limitation of Liability
12.1 To the maximum extent permitted by law, NRN is not liable for any loss arising from participation in the Referral Campaign, except to the extent caused by NRN’s negligence or breach of law.
This Referral Campaign is not a game of chance or trade promotion lottery. Referral Partners participate on a voluntary basis and are responsible for ensuring compliance with the ACL, Spam Act 2003 (Cth), Privacy Act 1988 (Cth), and all other applicable laws. Referral rewards may be taxable and NRN does not provide tax, financial or legal advice. NRN makes no representation about the suitability or acceptance of any referred customer. NRN may amend or withdraw the campaign in accordance with these Terms. Nothing in these Terms limits any rights you may have under the Australian Consumer Law.
These Terms are governed by the laws of New South Wales, Australia and each party submits to the non-exclusive jurisdiction of its courts.