Version: 1.1
Last Updated: 6th October
This Complaints Policy ensures that NRN remains committed to delivering exceptional customer service while addressing dissatisfaction with our services or products.
This policy encompasses complaints from all customer segments: homeowners, businesses, and landlords.
1. Receiving Complaints:
2. Complaint Registration:
3. Investigation:
4. Resolution:
5. Escalation:
6. Closing a Complaint:
Email: feedback@nrn.com.au
Phone: 1800 595 348
Web Form: https://nrn.com.au/customer-complaint-form/
We hope to do our best to resolve your complaint. If you are unhappy with the outcome you may lodge your complaint to the relevant dispute resolution body.
Relevant Fair Trading office (sometimes called 'Consumer Affairs') in your state or territory.
ACT
Office of Regulatory Services
Swanson Plaza, Swanson Ct, Belconnen ACT 2617
Call:
13 22 81 OR 02 6207 3000
NSW
Fair Trading
60 Station St E,
Parramatta NSW 2150
Call:
13 32 20
QLD
Office of Fair Trading
Upper Plaza, 33 Charlotte St, Brisbane City QLD 4000
Call:
13 74 68
SA
Consumer & Business Services
91-97 Grenfell St, Adelaide SA 5000
Call:
131882
VIC
Consumer Affairs
121 Exhibition St, Melbourne VIC 3000
Call:
1300 558 181
WA
Consumer Protection
2/140 William St, Perth WA 6000
Call:
1300 304 054