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Frequently Asked Questions
Find answers about your NRN solar and battery system, billing, energy plans, and more.
In an Emergency
Billing and Payments
Partner Energy Retailers
NRN Solar and Battery System
Metering
Blackout Protection and Backup
EV Chargers
Selling My Home
NRN Contract
Life Support
Businesses
About NRN and Getting Started
IN AN EMERGENCY
Smoke coming from the system?
Experiencing a power cut?
BILLING AND PAYMENTS
Why do I have an invoice from NRN?
What is NRN Direct / NRN Unbundled?
How is the NRN Direct / Unbundled charge calculated?
How can I set up a NRN Direct / NRN Unbundled direct debit?
How can I pay my NRN Direct / NRN Unbundled invoice?
I am experiencing financial hardship, can I set up a payment plan for my NRN Unbundled invoice?
My energy bill is higher than expected.
What are my energy rates?
PARTNER ENERGY RETAILERS
What happens when I leave a NRN Partner energy retailer?
What is NRN Direct / NRN Unbundled?
My energy bill is higher than expected.
Do I need to stay on an NRN Partner energy plan?
NRN SOLAR AND BATTERY SYSTEM
The NRN solar and battery system isn't working.
The NRN solar and battery system is making a loud sound.
Who owns the solar and battery system?
I want to purchase the solar and battery system.
How much warranty is on the equipment installed?
Can I switch off the system?
How can I see what the solar and battery system is doing?
Why is the battery exporting to the grid?
How do you choose what size system is installed?
Can I have another battery installed?
I need the inverter / battery moved.
Do I pay for maintenance costs?
What happens when I am on a Partner energy retailer plan?
METERING
Do I need a Smart Meter installed?
How do I schedule my meter upgrade?
Will I be charged for the smart meter upgrade?
BLACKOUT PROTECTION AND BACKUP
Does the NRN solar and battery system keep working in a blackout?
I have an NRN solar and battery system, why did I lose power in a grid outage / blackout?
Can I have blackout protection / backup gateway added to my NRN solar and battery system?
EV CHARGERS
Can I have an EV charger installed with the NRN Solar and Battery?
When should I use my EV charger?
SELLING MY HOME
I'm selling my home, do I need to inform NRN?
When should I tell NRN that I am selling?
What happens to the NRN System at settlement?
What is a PPSR registration or caveat and why does NRN lodge one?
NRN CONTRACT
I want a copy of my contract.
Why is there a digital signature on the contract?
LIFE SUPPORT
I have Life Support equipment, can I join NRN?
I just registered my life support equipment.
What is considered life support equipment?
BUSINESSES
I'm a business, can I have an NRN system installed on my property?
I operate a business from my home, does this affect my NRN arrangement?
ABOUT NRN AND GETTING STARTED
Who is National Renewable Network (NRN)?
What details do NRN store?
Is NRN government funded?
What is a Virtual Power Plant (VPP)?
I need to update my contact details (phone number, email etc)
